Frequently Asked Questions

Everything you need to know about our premium waterfowl gear and apparel.

How long does shipping typically take?

Orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days, while expedited options are available at checkout for faster delivery.

What is Chêne Gear's return policy?

We offer a 30-day return policy for unused items in their original packaging with tags attached. Please note that certain limited-edition items may be eligible for exchange only.

Do you offer a warranty on your waders and technical gear?

Yes, we stand behind our craftsmanship. Our products come with a limited lifetime warranty against manufacturing defects in materials and workmanship.

How do I determine my correct size?

We provide a comprehensive sizing chart on every product page. For our technical waders, we recommend measuring with the layers you intend to wear underneath for the most accurate fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and interest-free installment plans through Affirm.

How should I care for my technical apparel?

To maintain the integrity of waterproof membranes, we recommend machine washing on a cold, gentle cycle with specialized technical garment wash and hanging to dry away from direct heat.